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University of the Arts London - The Language Centre

We are part of the University of the Arts London which is the combination of Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, and Wimbledon College of Arts which make up the biggest creative University in the world.

We offer university quality teaching, courses and facilities.

Our class sizes are small – an average of nine or 10 and a maximum of 14.

We have a fantastic location – close to Holborn Underground Station in the centre of London.

The building is also the headquarters of University of the Arts London so you can use all the facilities including the café, computer centre and art gallery.

On arrival at the Language Centre you will receive a University ID card which will give you access to facilities across the six colleges including libraries, social areas and galleries.

We offer interesting courses that combine English with art, design, communications and media as well as General and Academic English programme.

The Language Centre, University of the Arts London is a creative, exciting place to study, whatever the reason for learning English.

What you can expect

A warm welcome

There is a full orientation programme on arrival, including a placement test and a tour of our facilities. We will give you a welcome pack that includes essentials like stationery and a student guide.

Great teachers

We are very proud of our well qualified teachers. Many of them have additional qualifications in a range of academic subjects including the areas of art, design, fashion and communication.

Special care

Our Welfare Officer can help you with doctors, dentists, banks, travel arrangements and anything else you may need while you are with us.

Lots of fun

There is a great social programme that takes place in the evenings and takes advantage of our exciting location.

University facilities

All our classrooms have a large flatscreen television or projector, DVD player and networked PC. Some of these classrooms also have interactive whiteboards.

We also have a small library where you can borrow English books and you can also access all of the facilities of the University, including libraries, bars, galleries, cafeterias and many other student services.

Further opportunities

Our colleagues at the International Centre can give you expert advice about how to apply to full time further or higher education courses at the University.

General Course Information

All courses run from Monday to Friday and lessons we may schedule lessons in the morning or afternoon, according to operational factors such as room availability at different points during the year. You will be tested and given a complete orientation on your first day. Your English classes will start on your second day. It is not possible to request morning or afternoon lessons except with documents

Course changes after arrival

General English

Once you have started your programme, changes to General English courses can be made but you must give us not less than one week’s notice in writing. You will be able to join a different course the following Monday or on the next start date of the course you are changing to, provided that places are available. If you want to change your General English course to Academic English, you must give us not less than 2 weeks’ notice in writing and you will have to wait until the next available start date.

Academic English

If you want to change from Academic English onto a different course you will have to wait until the end of the block before you can change courses.

English Plus, English Language for the Arts, Exam Preparation

No changes are permitted to English Plus courses of 4 weeks, English Language for the Arts or Exam Preparation. You may transfer onto another Language Centre course up to 28 days before the next course start date of the next block. Once you have started a four week course, you may not transfer to another course in the middle of the block.

In all cases a course change fee will apply to cover our administration costs. If the course you change to costs less than the course which you originally booked, you will not be entitled to any refund. If the course you wish to change to costs more than the course you originally booked, you must pay to us the difference in the price before you change courses.

Holiday

You may take one week’s holiday for every twelve weeks of courses which you book, provided that you give us not less than 14 days’ notice in writing before the first day of your holiday. If you take holiday in this way we will extend your course accordingly, subject to the requirements of your visa status. If you have a General Student Visa and the holiday you take means your course (or programme of courses) finishes after the date on which your visa expires, you will lose any tuition you are not able to take as a result of the expiry of your visa.

Unplanned breaks

If you need to take a break in your course for unplanned personal reasons, you will lose the weeks of tuition which you miss, and UAL will not be obliged to provide you with any refund or credit.

Attendance

Attendance requirements for all students

You agree to attend classes regularly and on time. You will lose tuition if you are late, absent or leave before the course ends. UAL may require you to leave the Language Centre if your attendance falls below 80% at any time during your course or programme and you will not be entitled to any refund whatsoever.

Attendance requirements for Tier 4 GSV Students

It is your responsibility to meet the attendance requirements applicable under your visa. If you do not meet the necessary requirements it is our responsibility to report your non-attendance to the UK Border Agency. If your attendance is unsatisfactory to us, we reserve the right to refuse you a CAS for future bookings.

Low demand of levels and courses

All courses

lf there is low demand for a particular level of any of our courses, UAL reserves the right to offer you an alternative course(s), which may include transferring all or some of your tuition fees into one-to-one classes, subject to your visa status. If a course does not run because of low demand, we will tell you at least 21 days before the course starts. We will offer you an alternative course or refund your tuition fees, minus the Registration Fee, apart from English Plus courses.

English Plus courses

If you have booked an English Plus course that does not run, you will be offered an alternative English Plus option. If you choose not to take the alternative course offered, you must take General English 15 and we will refund to you the difference between the General English fees and English Plus fees. If you have entered the UK on a General Student Visa you must take an alternative course at the Language Centre in order to meet your visa requirements. Occasionally we may have to change the published timetable and / or location of an English Plus course and we will give you as much notice of the change as it is reasonably practicable to give in the circumstances.

General Accommodation Information

Students can choose from a range of accommodation while studying at the Language Centre, including homestay, house share, year-round residence and, during the summer only, university halls of residence.

Booking and confirmation

Reservation will only be complete when we have received your full accommodation fee (and airport transfer fee, where applicable).

On receipt of the fee, we will send you a booking confirmation of your reserved place and an updated invoice showing payment in full.

Payment of accommodation fees

All accommodation fees are to be paid in pounds sterling and should be transferred with your tuition fees by bank transfer, cheque, banker’s draft or online.

Cancellation and refunds

Cancellation of accommodation before arrival

If you wish to cancel, or postpone the start-date of, any accommodation which you have booked with us you must give us notice in writing. If you notify us not less than 8 days before the start date of your booking for accommodation, we will refund your accommodation fees in full. If you give us less than eight days’ notice, for whatever reason, we will retain a cancellation fee equal to one week’s accommo­dation charges, and will refund the balance of your accommodation fees to you.

Cancellation of accommodation after arrival

Homestay

If you are booked on our homestay programme and you need to leave your host family after arriving, you will be required to give us at least eight days’ notice in writing. If you do not do

Enrolment Details

Course entry levels

It is your responsibility to ensure that you have the level of English which is specified in our brochure for the course you wish to take (and make sure you are at the correct level when you arrive). We will test your level of English on your first day at the Language Centre. If your level of English is unsuitable for the course you have booked, we reserve the right to place you in a different course, which may have fewer lessons and a different curriculum. If you are placed in a different course you will not receive any refund of any fees which you have paid to us.

Terms and Conditions

  1. If We fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
  2. We do not exclude or limit in any way our liability for:
    1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
    2. fraud or fraudulent misrepresentation;
    3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
    4. breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples);
    5. and defective products under the Consumer Protection Act 1987.
  3. Except as set out in paragraph 2 above, in no event shall our liability to you arising out of or in connection with any Contract (whether caused by our negligence or our breach of the Contract) exceed the total amount of the fees which you have paid to us under that Contract.

Cancellation Policy

You may cancel or postpone any individual course which you have booked (and which does not form part of a programme of combined courses) by telling us in writing before the first day of the course. If you have booked a combined programme of courses, you may cancel or postpone the programme of courses by telling us in writing before the first day of first course in the combined programme. You may not cancel or postpone individual component courses of a combined programme of courses.

Cancellation

If you tell us about your cancellation not less than 28 days before the first day of the course (or of the programme of courses, as the case may be) w e will refund to you the tuition fees for the cancelled course, but we shall be entitled to retain from those fees a cancellation fee of £200 and your registration fee.

If you tell us about your cancellation less than 28 days before the first day of the course (or programme of courses) you wish to cancel, or if you do not arrive to take the course or programme you have booked, you will not receive any refund of any part of your fees . If you have been given a CAS you will also be charged the CAS fee.

Postponement

If you tell us about your postponement not less than 28 days before the first day of the course (or of the programme of courses, as the case may be) we will give you a credit for all tuition fees and accommodation fees which you have paid to us for the course (or programme) you wish to postpone. That credit will remain valid for 12 months from the date on which we confirm it to you. If you do not use the credit to re-book the postponed course (or programme) within that 12 month period, the credit will expire and you will need to make a further payment if you wish to book another course or programme.

If you tell us about your postponement less than 28 days before the first day of the course (or programme of courses) you wish to postpone we will give you a credit as referred to in paragraph above, but you will lose an amount equal to 4 weeks’ tuition fees, which we will retain to cover our administrative costs arising from your postponement.

Once you have started a course or programme, you cannot postpone any part of your course or programme or accommodation

If you arrive after the start date for your course or programme you will not be entitled to receive any refund for the classes which you have missed.

Payment Terms

The Contract is personal to you and you may not transfer it to any other person. If you have paid UAL’s fees for a course, those fees are for the provision of the course to you only, and not to anyone else. You may not transfer those fees to any other person.

There is no change in our fees when a course or programme of courses includes a Public Holiday(s) and you are not entitled to any refund.

Additional Information

If you are under 18 at the start of your course at the Language Centre, your parent or guardian must sign a parental consent form.

Visas

We may refuse to issue a CAS to you if you cannot demonstrate to our reasonable satisfaction progress from previous study or if you have had poor attendance. It is your responsibility to make sure that you have the correct UK Visa / Entry Clearance (as required by the UK Border Agency from time to time) prior to the first day of the course (or programme of courses) which you have booked. If you do not have the correct UK Visa / Entry Clearance you will not be entitled to join the course you have booked and we will not be obliged to refund any fees to you.

Visa refusal

If your Visa application is refused by the UK Border Agency, you may choose one of these options:

  1. we will transfer your registration fee, tuition and accommodation fees to a later start date to be agreed with us; or
  2. we will refund your registration fee, tuition and accommodation fees.

You must tell us in writing which of these two options you wish to choose. If you wish to receive a refund you must provide to us a copy of the visa refusal letter at least 8 days before the first day of the course (or programme of courses). If we receive notification less than 8 days before the course start date, you will be charged for one week’s accommo­dation (if booked) plus the cancellation fee and registration fee. CAS fees cannot be refunded or transferred to a later start date.

Accreditations and Memberships

Accredited by: British Council

Member of: English UK